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New digital platform provides free training to transform frontline tourism workers into Colorado experts

Press Release



The Colorado Tourism Office (CTO) today launched a new online workforce training program called Colorado Concierge, which aims to turn frontline workers into Colorado experts and train them in Colorado-style customer service.

The training platform can be accessed free-of-charge by smartphone, tablet or computer at BeAColoradoConcierge.com. By completing all four modules and a series of quiz questions, anyone can be certified as an official Colorado Concierge and download a certificate to add to their resume.

“Our ultimate goal is to build a statewide community of visitor-friendly ambassadors who can share great answers when a visitor asks, ‘What's there to do around here?’“ said CTO Director Cathy Ritter. “We also hope this is a way people across Colorado can acquire customer service skills that could increase their earnings and even win them promotions.”

In creating the program, the CTO gathered a statewide Colorado Hospitality Advisory Group to provide input. Advisory group participants represented a variety of hospitality sectors, including hotels, restaurants, transportation, academic institutions and outdoor recreation. The group was chaired by Sonia Riggs, President & CEO of the Colorado Restaurant Association, and a member of the Colorado Tourism Board. 

The training includes instruction in a wide range of topics important to travelers, from Colorado Essentials to the Care for Colorado Principles to ways to explore the state’s eight travel regions. The CTO contracted with TravPRO Mobile to create the online training platform, which incorporates videos, text, photography and quizzes for an interactive and easy-to-use learning experience. Trav PRO Mobile is headquartered in New Jersey. 

The customer service training module was based on CTO research into what sets Colorado hospitality apart from hospitality in other destinations. In a nationwide survey of 750 consumers, about 80 percent of respondents agreed this definition of Colorado hospitality rang true: “A genuine, kind-hearted invitation to share in the life and wonder of Colorado.”

Survey participants also identified the aspects of customer service that were most important to them as travelers: Being made to feel that someone really cared about them and being accepted for who they are. The study also confirmed that so many Coloradans already share that kind of hospitality.

The content for the customer service training module was contributed by Kimberly Tranter, an associate professor in the College of Hospitality Management at Johnson & Wales University in Denver. Tranter is a Class of 2019 member of the CTO’s Colorado Tourism Leadership Journey, a yearlong executive training program aimed at building the Colorado tourism industry’s bench strength.

Colorado Concierge is the latest outcome of the CTO’s Colorado Tourism Roadmap, a statewide strategic plan aimed at sharpening the Colorado tourism industry’s competitive advantage.

About the Colorado Tourism Office: The Colorado Tourism Office (CTO) is a division of the Governor’s Office of Economic Development and International Trade. The CTO’s mission is to generate traveler spending by promotion of Colorado as a four-season, four-corner, world-class travel destination and development of compelling, sustainable travel experiences throughout the state. In 2018, Colorado travelers spent $22.3 billion, generating $1.37 billion in local and state revenues, reducing the tax burden for every Colorado household by $659. Tourism is the state’s second largest employer, directly supporting 174,400 jobs. For more information, please visit https://industry.colorado.com.

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The annual Widefield School District 3 Community Day will take place Saturday, September 28, 2019, beginning at 10:30 a.m.


This year's theme is "It's Grand to be in D3," in honor of our new school Grand Mountain.


Parade Route: The parade begins in the Big R parking lot on Fontaine Boulevard, heads west on Fontaine, continues north on Security Boulevard, and turns east on Main Street, finishing up at C.A. Foster Stadium behind Widefield High School at approximately 11:30 a.m. The streets along the parade route will be closed from 10:30 to 11:30 a.m. We apologize for this inconvenience to your business and hope that you can join in our community celebration.



We will be selling lunch for $4 (hotdog, chips, and drink) at the stadium immediately after the parade until 12:45 p.m. Proceeds benefit Fountain Valley Scholars. Concessions open at 1 p.m.


Vendors will also be set up selling goods at the Widefield Parks and Recreation Fall Festival between 11:30-1:00 p.m. Proceeds benefit the Aaron Gutierrez Scholarship.


The rivalry football game between Mesa Ridge and Widefield high school starts at 1:00 p.m.
Entrance to the game is $3.

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Press Release

A Goodwin Knight multifamily development project is expected to open for occupancy in the coming weeks, and Griffis/Blessing has been selected as the property management company to oversee the day-to-day operations. Overlook at Mesa Creek is a 91-unit garden-style community located off West Fillmore near Centennial Boulevard. The community will consist of a mix of one, two, and three-bedroom floor plans with spacious closets, a private balcony/patio, and in-unit washer and dryer.

Overlook at Mesa Creek will feature an outdoor patio with hot tub and firepit for gatherings with friends and neighbors, an indoor clubhouse social lounge, pet spa, and on-site fitness center. Located at 2640 Grand Vista Circle, the community is minutes from plenty of shopping and restaurants at University Village and the Kissing Camels Golf Course. Downtown Colorado Springs, the military bases, and more are easily accessible from nearby I-25.

"We at Griffis/Blessing are excited to have been assigned the management of these newly developed apartments,” expressed Carmen Azzopardi, CPM®, Vice President of Multifamily for Griffis/Blessing, Inc. “We believe they are in a great location on the West side of the Colorado Springs, strategically located near the I-25 corridor and the beautiful Garden of the Gods Park. Overlook at Mesa Creek offers a very appealing, comfortable lifestyle for new renters, families and young professionals.”

For more information on Overlook at Mesa Creek Apartments, visit www.GBOverlookMesaCreek.com or e-mail the community at This email address is being protected from spambots. You need JavaScript enabled to view it..  

Headquartered in Colorado Springs, with an additional office in Denver, Griffis/Blessing, Inc., currently manages over 5 million square feet of commercial space and more than 8,000 apartment units. The company has provided award-winning property management and real estate investment services throughout Colorado since 1985. For more information, visit www.griffisblessing.com.

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ONLINE REGISTRATION available at www.elpasoco.com/naturecenters

Bear Creek Nature Center, 245 Bear Creek Road, Colorado Springs, CO 80906

Creek Week Cleanup at Bear Creek Nature Center

October 5, 9:00 a.m. – 11:00 a.m.

The Creek Week cleanup aims to bring Fountain Creek Watershed communities together to foster the health of our local waterways for citizens and wildlife alike. Help us clean up Bear Creek as part of this effort! Free. Preregistration required.

Fall Harvest Festival at Gold Hill Mesa to Benefit Bear Creek Nature Center

Saturday, October 12, 11:00 a.m. – 3:00 p.m.

Join us at Gold Hill Mesa’s Community Center for live music, petting zoo, pony rides, bounce houses, face painters, vendors, food trucks, and pumpkins. Great fun for all ages. FREE to attend!

Aiken Audubon Monthly Program: TBD

Wednesday, October 16, 7:00p.m. -8:00 p.m.

Free monthly Aiken Audubon meeting and educational program. Free and open to the public. Call 719-520-6387 for topic. Social and refreshments at 6:30 p.m.

Kids’ Morning at Bear Creek: Becoming Invisible

Saturday, October 19, 10:00 a.m. – 2:00 p.m.

Drop your child (ages 6-11) off at Bear Creek Nature Center for a morning of “Becoming Invisible.” Through games, activities, crafts and discussion, participants will learn about the ways that animals use camouflage. Prepaid registration required. $15 per member child/$20 per nonmember child. Lunch included.

Nature Explorers: Migrators in Motion

Wednesday, October 23, 9:00 – 10:30 a.m. & 1:00 – 2:30 p.m.

Children, ages 4-5 with an adult, will enjoy hands-on activities, puppet shows or stories, crafts, and a hike. Accompanying siblings under 2 free. $3 per person including siblings & adults. Prepaid registration required.

Little Wonders: Search for Seeds

Wednesday, October 30, 9-10:15 a.m. & 1-2:15 p.m.

Discover the world of nature with your 2 or 3 year-old. Interactive activities and a short hike make this the perfect introduction to the outdoors for your child. $3 per person including siblings & adults. Prepaid registration required.