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BBB provides results of Brown & Sons Custom Carpentry and Remodeling investigation

Press Release (

Better Business Bureau of Southern Colorado (BBB) has completed an investigation of a Southern Colorado company, Brown & Sons Custom Carpentry and Remodeling, which is a construction services company.

The company has an address of 1315 Sanderson Avenue, Colorado Springs, Colorado 80915, and a phone number of (219) 576-3350.  The listed principal for Brown & Sons Custom Carpentry and Remodeling is David Brown.

BBB warns that this is NOT an accredited business and currently has a F rating due to the number of complaints filed against the business, failure to respond to four complaints, the length of time the business has been operating, and failure to have a required competency license. 

On November 15, Brown & Sons Custom Carpentry and Remodeling’s siding license was revoked by Pikes Peak Regional Building Department due to contracting for and performing work for which the business was not licensed to do, as well as failing to pull permits for said work. A competency license must be active to perform services in the Pikes Peak Region. Additionally, Brown & Sons Custom Carpentry and Remodeling’s Secretary of State filing expired February 1, 2018.

Consumers have reported losses totaling over $57,000 due to work contracted with Brown & Sons Custom Carpentry and Remodeling that was incomplete or never started.  Further, these same consumers reported spending an additional $61,000 to fix the substandard work started by Brown & Sons Custom Carpentry and Remodeling and to contract with other companies to complete the original work requested. 

BBB has processed and closed 8 complaints against Brown & Sons Custom Carpentry and Remodeling in the past 12 months, all of which involved issues with service and repair or contract issues. Consumers report David Brown accepts monies for services that require licensing in the Pikes Peak Region and often never sees the project to completion or in one situation, the work was never started. As BBB does not publish complaints until they are closed, the 8 complaints may not be all-encompassing of the complaints received by BBB of Southern Colorado.

“BBB pro-actively identifies marketplace practices that are deceptive, misleading, unethical or should be called into question,” said Jonathan Liebert, CEO and executive director of Better Business Bureau of Southern Colorado.

For consumers seeking services or products, BBB advises consumers to use BBB’s website or call its offices to find an accredited business that has a recordable history of providing a specific type of service or product.

“When a company fails to follow good business practices, we investigate them before informing the public. We hope this will help consumers be aware of substandard business practices, so they can take action to protect themselves.”

If you have done business with Brown & Sons Custom Carpentry and Remodeling, BBB would like to speak with you. Please call the BBB office at 719-636-1155.

Click on this link to read the BBB Business Review of Brown & Sons Custom Carpentry and Remodeling.

BBB offers the following tips when selecting a contractor:
•    BBB encourages you to confirm proper licensing and permit information with Pikes Peak Regional Building Department Your contractor must have the correct permits before starting your project. These should be detailed in your contract.
•    Don't fall for high pressure sales tactics or an offer that sounds too good to be true. Don't agree to anything over the phone but instead ask the salesperson to send you written materials.
•    Check the facts.  Make sure to thoroughly read through the contract and that you have a fully executed copy of the agreement for your records.
•    Ask for multiple quotes and shop around.  Make sure all bids consider the same set of criteria.
•    Be wary of upfront fees. Many complainants to BBB were or are scammed by companies charging advanced fees for services. Consider opting for a company that offers a different arrangement.
•    Review best practices before proceeding with your construction and remodeling project.

Since August of 1980, Better Business Bureau of Southern Colorado has helped consumers find businesses, brands, and charities they can trust. It serves 25 counties throughout Southern Colorado.

BBB of Southern Colorado sets standards for marketplace trust – to create a community of trustworthy businesses and charities – by encouraging and supporting best practices, educating consumers and businesses, celebrating business role models, and calling out and addressing substandard marketplace behavior.
BBB of Southern Colorado houses 26,400 reviews on companies in the region. In 2017, it processed 1,870 complaints. In 2017, people turned to BBB more than 160 million times for BBB Business Profiles on more than 5.2 million businesses and Charity Reports on 11,000 charities, all available for free at
For more information, visit BBB of Southern Colorado, follow us on Twitter, or like us on Facebook.